Hi, can you please provide more details about how exactly the webinars ended? Was there any message displayed?
The only ways a webinar will end are:
- If the organizer or a co-organizer ends it. This sometimes happens by accident when a co-organizer disconnects and clicks the wrong option.
- If the organizer's GoToWebinar software exits/crashes for some reason.
- If someone else starts another meeting or webinar using the same organizer account and ignores the warning that a meeting or webinar is already in progress.
- If there are no attendees and only the organizer is connected for an hour.
If something happened with the software on the organizer's computer, we may be able to find the cause by reviewing the log files. The GoToWebinar website has no effect on the software except for scheduling a webinar or launching one.
Glenn is a member of the LogMeIn Community Care Team.
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