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New Contributor

Sometimes the "Unmute" button is not active for the lecturer

Sometimes the "Unmute" button is not active for the lecturer. We are not able to find the reason of it. But sometimes helps to re-share the screen (sometime several tries).

2 REPLIES
LogMeIn Contributor

Re: Sometimes the "Unmute" button is not active for the lecturer

Hi @LiudaN  If the muting tool is not working for a specific presenter, we would want to work directly with the problem PC in order to narrow down the variables and try to understand the point of failure.  Please gather more details if you can recreate this problem again.

New Contributor

Re: Sometimes the "Unmute" button is not active for the lecturer

Hi. It is a random issue. It happened twice (1st in July and 2nd time in December, 3). It was on 2 different PCs with Win10. Unfortunately, I have no more details