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New Contributor

Time Zone Bug

Friends,

 

How are you?

 

I live in Sao Paulo Brazil. I use Gotowebinar in portuguese. 

 

Despite I had setup brazilian time zone which looks fine on the page registration, when users registers get email confirmation the time zone is wrong It shows EDT time which is always one hour early. 

 

How to fix that?

 

7 REPLIES 7
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LogMeIn Contributor

Re: Time Zone Bug

Hi @bizrevolution

Have you tested the registration yourself, as an Attendee to confirm the right time zone is being selected on the reg page? 

 

Active Contributor

Issue with Daylight Saving Time in Brazil

Brazil will not adopt DST in 2020-2021. Some of my company users noticed that meetings  scheduled after 18th October informs "2 starts hours" with an one hour gap :

 

Captura de tela 2020-09-11 122917.png

 

I suposed that it´s an issue regarding DST. 

Users have their Timezone configured as "GMT-3 Brasilia Timezone" .

 

How can I solve this ?

 

 

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LogMeIn Contributor

Re: Issue with Daylight Saving Time in Brazil

Hi @FinepBrasil

I'm sorry for any confusion there.

 

The way GoToWebinar works with timezone seasonal changes is that it shows the relative time in today's format, compared to the upcoming start time -- an hour ahead or behind the current time.

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Active Contributor

Re: Issue with Daylight Saving Time in Brazil

Hi @AshC 

The actual issue is: Brazil WILL NOT ADOPT DST next summer. So it wouldn´t have any change to meeting start time. But if you try this sequence you will reproduce the problem: 

1) Log In using your own account at  "global.gotomeeting.com"
2) Create a Meeting using  Timezone "GMT-3 Buenos Aires, Georgetown", schedule the meeting to October 20th, 14:00 
3) Edit This meeting changing  Timezone to "GMT-3 Brasília". The meeting start time will change to an hour ahead (15:00).
4) Now edit again the meeting, changing the DATE to October 16th. The meeting start time will change back to 14:00. 
 
Again: Brazil will not adopt DST next summer,  but  G2M timezone "GMT-3 Brasilia" configuration is forcing the DST.  That´s the issue. 
 
 
 
 

 

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New Contributor

Re: Issue with Daylight Saving Time in Brazil

Sounds like some Windows server not up to date somewhere ? Current Brasilia TZ shows no DST.

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New Contributor

The invite have wrong timezone or DST

After my attendees make the registration, they select to save on your calendar then the time apper wrong.
Maybe is the DST but in Brazil there is no more DST.1.jpg2.jpg

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New Contributor

Re: The invite have wrong timezone or DST

When I click add to my "GOOGLE AGENDA" the hour is wrong.