How are you?
I live in Sao Paulo Brazil. I use Gotowebinar in portuguese.
Despite I had setup brazilian time zone which looks fine on the page registration, when users registers get email confirmation the time zone is wrong It shows EDT time which is always one hour early.
How to fix that?
Brazil will not adopt DST in 2020-2021. Some of my company users noticed that meetings scheduled after 18th October informs "2 starts hours" with an one hour gap :
I suposed that it´s an issue regarding DST.
Users have their Timezone configured as "GMT-3 Brasilia Timezone" .
How can I solve this ?
I'm sorry for any confusion there.
The way GoToWebinar works with timezone seasonal changes is that it shows the relative time in today's format, compared to the upcoming start time -- an hour ahead or behind the current time.
The actual issue is: Brazil WILL NOT ADOPT DST next summer. So it wouldn´t have any change to meeting start time. But if you try this sequence you will reproduce the problem: