Trouble joining webinars

[krisgons]

Is there an option for direct online support, remote support or live chat? I have searched the community discussions and no solution to my problem.

It looks like the only option is to call the toll-free number, but I have screenshots that I'd like to share.  I'd even settle for email support.

My problem is that when I click the "Join Webinar" button in my email (before the meeting has started), the app launches and says "The meeting is starting..." long after the meeting has already started and it hangs.

I have done the system check

https://support.goto.com/webinar/system-check-attendee

All good.

I can join  a test session

https://support.goto.com/webinar/help/join-a-test-session-g2w060001

No problem.

I tried to submit feedback and got this:

An Unexpected Error has occurred.

Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: 5C16EE24.

This has happened several times over the past week and I am unable to join GoTo Meetings.

I'm on hold with phone support hoping this discussion gives an answer before they pick up.

[AshC]

Hi @krisgons , 

It sounds like you've done some troubleshooting, though I am wondering if you have any local firewalls or security plugins that are blocking the connection to certain servers or LMI IP ranges.  For your next GoToMeeting, try manually installing the desktop software, and then joining without the web browser by manually entering the ID through the GoTo application:  https://support.goto.com/meeting/help/steps-for-installing-on-windows-g2m050019  

Join guide:  https://support.goto.com/meeting/help/how-to-join-a-meeting-g2m030001 

[krisgons · Accepted solution]

I don't have any local firewalls, security plugins, or virus software that would be interfering with the application. 

Phone support was able to remote desktop to my computer and it appears as if a Windows Update might be the solution.  I did the update yesterday, so now I'm just waiting to hear back from Support.  I don't have any GoTo Meetings scheduled today, so not sure yet if this solved the issue.