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New Contributor

Unable to reactivate GoToWebinar in my account

Good day,

Please can you help me with my problem. I am desperate.

Now after two months I have just returned to the GotoWebinar platform. I can't reactivate my use.

I always receive the message: "
We apologize, but your order is unable to be processed at this time. Please try again later. "

I have been receiving this message for two days. Everything is fine, credit card, details. But the platform does not work. I have it connected to our CRM system.

I need to use the webinar broadcasting platform as soon as possible.

Thank you in advance for your advice, help.

Pavel Malina

LogMeIn Contributor

Re: Unable to reactivate GoToWebinar in my account

Hello Pavel,

If there is indeed a billing problem with your account, then you will need the assistance of Customer Support to check the status and confirm your identity: 


Please reach out to us at your earliest convenience by clicking the Contact option at the bottom of that article and following the directions.