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OsamaKh
New Contributor

Update the billing country

Hello,

 

How to update the billing country?

5 REPLIES 5
AshC
Retired GoTo Contributor

Re: Update the billing country

Hi Osama, 

If you don't see a billing country option in your online account, can you share a snap shot of what the view looks like when viewing the billing section? 


Ash is a member of the LastPass Community Care Team.

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OsamaKh
New Contributor

Re: Update the billing country

The country option is available, but can't be changed.
As mentioned in the screen shot "contact the care team to update the country"

 

Capture.JPG

AshC
Retired GoTo Contributor

Re: Update the billing country

Thanks.  Can you try an alternate web browser, and also any additional billing address information like your apartment number or local postal code? 


Ash is a member of the LastPass Community Care Team.

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OsamaKh
New Contributor

Re: Update the billing country

I tried another browser. The same issue.

To clarify the issue more:

when I purchased the plan for the first two months, I entered a credit card issued from India. Now I want to change it to UAE. But it is clearly mentioned that I have to contact the support to change it.

 

Also I don't know how to add a new payment method. 

 

AshC
Retired GoTo Contributor

Re: Update the billing country

If your account is currently set to renew automatically, and is not in a grace period due to insufficient funds, I would suggest calling Customer Support.  If this is not a possibility from your location then you can disable the auto-renew online and repurchase from scratch as soon as the current plan expires. 


Ash is a member of the LastPass Community Care Team.

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