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Hauke
New Member

Uploaded video does not play properly. Only white screen visible to participants.

Video files that were uploaded in advance are available during webinars but one you play them they only display a white screen instead of playing the video. Video was uploaded as an .mp4 file. Does anyone solved similar issues successfully?

1 REPLY 1
Chris Droessler
Respected Contributor

Re: Uploaded video does not play properly. Only white screen visible to participants.

Not all MP4 videos are created equal.  MP4 is actually a container that can contain many different kinds of compressed video.  Depending on how the MP4 file was encoded, it might not playback on all or any computers.

 

See my possible solutions here: https://community.logmein.com/t5/GoToWebinar-Discussions/Recordings-playback-with-no-video/m-p/20695...