HELP! All of my webinars are set up to Auto-record. It ALWAYS works. Until today, when it did not. I had 3,600 people registered and only 1,000 attended, so the rest are counting on the recording. We always have two organizers on at every webinar, and it should have recorded on both computers, but it did not record on either. Is there any hope of recovering this webinar. It did not show up in our recordings, we didn't get a message saying to hold tight while the recording was converted or anything.
Can you please click on my profile and send me the webinar IDs so I can open a case and research this?
@caitlinm111 If you recorded the webinar to your desktop, what operating system is in use?
If you were using Online Recordings, you should see an updated list of recordings available to share and those that are still processing under the My Recordings section of your account.
@caitlinm111 If you used Online Recording, the backup process should that conneciton fail is to store the file locally. Have you checked your Documents folder for the webinar title in case the recording saved there?
@caitlinm111 In some rare cases Online Recording can fail, and also the backup attempt at local recordings. Did you have any Co-Organizers recording simultaneously? If not, then the recording file may be lost for good I'm afraid.
@caitlinm111 The good news is that file looks like it has significant data inside. Follow these steps to attempt a conversion on your Mac OS: https://support.logmeininc.com/gotomeeting/how-to/how-to-convert-a-temporary-recording-file-on-a-mac...