cancel
Showing results for 
Search instead for 
Did you mean: 
Chris Droessler
Respected Contributor

Re: Disallow Viewing of Recording Webinars

Have you disabled the video link for people who try to register for the webinar after the webinar is over?  In the Registration section, under After Session Video.

 

Screen Shot 2020-05-15 at 8.08.23 AM.png

hartman_fvtc
Active Contributor

Re: Disallow Viewing of Recording Webinars

Yes, I do not specify a video for them to view in the registration area, but that is exactly how they are getting to it. I just tested it. It seems to be a BUG in the software. Even though I have not allowed a vidoe to be viewed, uploaded to Stage, nor published to my channel, when someone registers after the event, they are directed to the video recording! GoToWebinar - please fix this bug! I should be able to control if and when I want to have registrants view a recording, it should not happen automatically! We send emails to attendees and absentees directing them to our webinar library that is hosted on a different site. It appears the only way to ensure they can't get the video is to delete it and I really don't want to do that.

Tags (2)
Chris Droessler
Respected Contributor

Re: Disallow Viewing of Recording Webinars

The default is to allow late registrants to view the recording.  After the end of the webinar, you need to go into the Registration section and disable the automatic link to the recording.

hartman_fvtc
Active Contributor

Re: Disallow Viewing of Recording Webinars

Thanks Chris! I never knew that and I have been using GTW for over 2 years. When trying to resolve this issue, I researched the help documents available and never saw anything that stated that the video would be automatically available after the event unless I disabled it. Seems like a major thing missing. Thanks for the resolution.

Chris Droessler
Respected Contributor

Re: Disallow Viewing of Recording Webinars

Automatically attaching the recording has not always been the default.  I used to have to manually do it for every webinar.

rstrozier
Active Contributor

Participants can view recorded video before I make it available

The participants of my webinars can view the recorded version of my webinars before I make them available and add them to my webinar channel. I don't want participants to view the recording before I have edited the video. Is there a way to prevent participants from viewing the recording?

Menk
Active Contributor

Re: Make a webinar on-demand once the Live webinar completes.

Hi @GlennD ,

Thanks for this and the link to the training manual, it helps. I wanted to know is there a way once a registered candidate watches a recorded webinar, Is there any API similar to fetch webinar attendees which can help me fetch all the after session recording viewers. I want to pull the recording viewers and display them in our Salesforce CRM using the rest APIs.
I could not find any API in here for fetching recording viewers: https://goto-developer.logmeininc.com/content/gotowebinar-api-reference-v2 
Let me know!

Thanks.

Chris Droessler
Respected Contributor

Re: Participants can view recorded video before I make it available

After the end of the webinar, as soon as the video has stopped processing, I download it, and then delete it from the GoTo cloud. People can not access it after I delete it.

 

I edit the video that I downloaded and upload it.

 

Also, in the Dashboard, in the Registration section, there is a place to assign a video for people who register for the webinar after the live webinar is over. The default is the default recording of the webinar.  You can change this.

AshC
LogMeIn Contributor

Re: Make a webinar on-demand once the Live webinar completes.

Hi @Menk

I'm afraid we don't have calls for every data point yet, though if you are sharing the original registration link for participants to watch the recording, then you would want to pull the updated attendee report for that webinar (not the recording report). 

Menk
Active Contributor

Re: Make a webinar on-demand once the Live webinar completes.

No issues. Thank you so much for your help!