Two of my colleagues have exactly the same problem. There is no option to chose the camera on the permission settings. It works fine with the microphone and sharing screens, it is just the camera option that doesn't work.
Any update on how to solve this?
If you are in a GoToMeeting session please go to the Preferences, then click Webcam to see if this triggers the Mac OS permissions offer.
Hi Glenn,
Any update on the Mac issue? We are experiencing A LT of these problems where GTW/GTM does not even show up in the microphone or camera setting. The issue persists even after a restart of the computer.
We need to get this resolved asap. We have had to move to Zoom for ~50% of our sessions.
Thanks!
FYI, still having issues here, just now same again a mac desktop no joy, laptop comes up no problem.
I agree Zoom looks increasingly a preferable choice, way more reliable.
And just had the same issue again, right now........
If you are in a GoTo broadcast, please try checking the software preferences for the webcam section. It may be possible to activate the feed by selecting the device locally.
Thanks for your reply
The problem is, these are remote panelists, we are a service provider using GotoWebinar so this is a real issue, They go to to system prefences and Gotomeeting/webinar does not appear there. restarting also does not work.
We can have 2 mac users logging in and 1 will work and 1 won't. PC users work every time.
Hi,
If you are seeing GoToMeeting in the Security and Privacy setting of your Mac in the Camera section, please try the following:
So looking through the replies, this is a continuing issue and GOTOWEBINAR has not resolved it? I have had two events where the presenters could not use their macbooks because gotowebinar would not find their camera and mics. One presenter was using the same macbook which she presented from last year and now it is not working.