cancel
Showing results for 
Search instead for 
Did you mean: 
New Contributor

Wrong name in a certificate

The name written in the certificate of a participant is not the correct name. It is indeed the name of another participant of the same webinar! 

The mistake concerns only the certificate. The names appearing in the registration email, and in the follow-up email, are correct.

How to correct the certificate?

Thanks!

4 REPLIES
LogMeIn Contributor

Re: Wrong name in a certificate

@Eneris  I apologize for any oversights.

 

Unfortunately the name on the certificate cannot be changed after they have been issued.  Do you know if anyone else on this webinar was affected by something similar?  Have you reached out to the scheduling Organizer?

New Contributor

Re: Wrong name in a certificate

This GTW mistake and the absence of solution are very unfortunate, especially given the fact that we insist a lot, with our attendees, so that they doublecheck their names in the registration form in order to avoid any typing mistake.

 

What do you mean with "reach out to the scheduling organizer"? 

I am the organizer of the webinar.

 

Thanks.

 

LogMeIn Contributor

Re: Wrong name in a certificate

@Eneris  If you are the scheduling Organizer, then you can collect those emails that have the wrong Webinar Certificate names linked, as well as your GoToWebinar Attendee Report, and work with our Customer Care team to fully document the problem:  https://support.logmeininc.com/gotowebinar/contactus

New Contributor

Re: Wrong name in a certificate

Will do, thanks!