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Yuhome-bio
New Contributor

connecting problem on gotowebinar

Recently, I've been learning to use gotowebinar so as to be prepared for our future webinar.
 
My 7-day free trial started from 5th, July, and will be expired on 16th, July.
 
I subscribed the $249/month plan yesterday(7/13), and the function was all good then.
 
However, I've kept failing to start a webinar today due to "Internet connection problem."
 
I'm sure my Internet works well.
 
Besides, I use another account to get free trial and I can still start a new webinar without any problem.
 
Therefore, I think something must go wrong with my original account.
 
I've searched a lot on google, but didn't get helpful information.
 
Does anyone have the same problem or know how to fix it.
 
Please kindly help me solve the problem asap.
 
Thank you!
 
1 ACCEPTED SOLUTION

Accepted Solutions
markusedit
Active Contributor

Re: connecting problem on gotowebinar

Please verify your account: You have to fill in last name and first name as well.

View solution in original post

2 REPLIES 2
markusedit
Active Contributor

Re: connecting problem on gotowebinar

Please verify your account: You have to fill in last name and first name as well.

View solution in original post

Yuhome-bio
New Contributor

Re: connecting problem on gotowebinar

Thank you for the quick reply.
I've changed my user name and it works.