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New Contributor

no audio on webinar - audio tab does not give options

Webinar shows the slideshow, but no audio. Audio works fine otherwise (youtube for example)

I am unable to switch audio modes, as per the FAQ, because my audio tab is empty.

 I have tried Firefox, Chrome and Internet Explorer, all show me the exact same empty audio tab.

Capture.PNG

any help would be very much appreciated.

5 REPLIES 5
LogMeIn Contributor

Re: no audio on webinar - audio tab does not give options

Hi Sam,

That Audio information does not look normal.  Were you the one who organized this event?  Were other attendees dialed into the conference themselves?

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New Contributor

Re: no audio on webinar - audio tab does not give options

I was not the organizer. I assume others were indeed following, as the webinar proceeded as normal. (I could still see the slideshow, so I could see it progress.)

LogMeIn Contributor

Re: no audio on webinar - audio tab does not give options

Should this happen again Sam (where you are the only participant missing audio), I would definitely try rejoining the event after fully exiting and/or rebooting your device. 

New Contributor

Re: no audio on webinar - audio tab does not give options

I did, that didn't fix the issue.

LogMeIn Contributor

Re: no audio on webinar - audio tab does not give options

@SamWuyts  Next, I would go visit your PC's manufacturer website, in order to confirm the product ID and update all available drivers before your next GoToWebinar test.  Make sure you reboot after installing any system software.