poll responses not recorded in reporting

[krybarnold]

Hello - 

A few of our webinar attendees have said they are able to respond to poll questions but when I review the Attendee report, I see no record of a response.  The attendees claim this is not an issue they have had in the past.

Are their any reccomended solutions for this problem?

Thanks!

[Webinar Studio]

We experienced the same issue on a webcast on October 28th.  Please advise ASAP.  Many of our attendees depend upon the professional credits we issue and that relies upon the poll reports being accurate.

[GlennD]

Hi @Webinar Studio 

Please contact GoToWebinar Support and open a ticket.

[Webinar Studio]

@GlennD  - We called support today and they didn't offer any insight but supposedly passed the information upstream.  Anyway you can confirm this?

The only suggestion they did offer was to have the attendee rejoin the webinar and answer the polls again!

[Webinar Studio]

We're getting more emails from people saying they did answer more polls than the reports are showing.

So this has been happening since late October and there is no telling how many webinars and attendees have been impacted.  I will be calling support...again...but my expectations are low.

Please pass this to the GTW support to get this resolved!!

[krybarnold]

I spoke with support and they seemed to be aware of the issue.  They said the current fix is to tell people not to use full screen mode and that are working on correcting in their next release.

[Webinar Studio]

I just spoke with support and, amazingly enough, they had not heard of any issues like this.  GTW support seems so disconnected and disjointed.  It's really a tiresome process to get them to acknowledge an issue and do anything in my experience.