recording report - start & end time not recorded in report

[Magda3]

Hello,

Is it possible to obtain the start and end time of a user watching a recording? Right now the report only offers the registration date and time. 

Thanks!

[AshC · Accepted solution]

@Magda3   We do know many organizations want to use Online Recording to certify attendees after completion.  At this time we do not have any way to track the viewing time span of GoToWebinar recordings by Attendees, though we are still working to improve the functionality with GoToWebinar Channel recordings.  This enhancement may be implemented at a later date.

[Magda3]

That would be a great feature!

[klmonline]

Add a "me too" on this. It's doubly frustrating because your full "generate reports" interface allows you to use the "manage columns" link to add columns on length, view duration, and source... None of which actually appear in the generated report. Your help page is also out of date and lists steps for generating a report under the old interface.

[rickcat7]

Yes, without knowing how long someone spent on a recording, we have no way to know if they just logged in and left, or if they watched the whole recording. We too certify members that could not attend the live webinar via recording views. Although we trust our members to actually watch, it's good to have the data to back it up.

[Chris Droessler]

Me too.