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Cryzantine
New Contributor

How to cancel hamachi auto renewal

Hello. How can i cancel the auto renewal feature of hamachi servive? I live in Finland and you dont have a customer support number for North European customers and by some odd desing / reasoning you dont allow cancelling the subscription from the web interface. I have now been billed for three years for service that i have not used / nor didnt need all this time and it has started to bug me for paying the price yearly for nothing. So if you would be so kind and help me to get rid of the service asap. Thanks in advance.

 

Marko.V / Finland

1 ACCEPTED SOLUTION

Accepted Solutions
AshC
GoTo Manager

Re: How to cancel hamachi auto renewal

Hi,

 

You can  call our toll-free Customer Support directly or open a ticket by clicking on Contact Support on any of our support articles:  https://support.logmeininc.com/hamachi/help/how-to-modify-or-cancel-your-subscription

 

 

GlennD_1-1689606613528.png

 

 

 


Ash is a member of the LastPass Community Care Team.

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28 REPLIES 28
JYFIN
New Contributor

Re: How to cancel hamachi auto renewal

I have same problem, have you been successful?

How to cancel hamachi auto renewal? 

I have tried to find information but can't find it and in my account there is no option for that.

for anyone who knows, please inform.

Thank you.

AshC
GoTo Manager

Re: How to cancel hamachi auto renewal

Hi,

 

You can  call our toll-free Customer Support directly or open a ticket by clicking on Contact Support on any of our support articles:  https://support.logmeininc.com/hamachi/help/how-to-modify-or-cancel-your-subscription

 

 

GlennD_1-1689606613528.png

 

 

 


Ash is a member of the LastPass Community Care Team.

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cavalos
New Member

How can I cancel a suscription?

Hi, I need to cancel my standard suscription. How can I do?

AshC
GoTo Manager

Re: How can I cancel a suscription?

@cavalos  Please let us know if you cannot reach Customer Support to request cancellation. 


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17069819
New Contributor

Re: How can I cancel a suscription?

i have a same issue. I unable to cancel auto renewal even i called to customer support phone line & submit a ticket (ticket number 17069807) . Totally no respond at all.

17069819
New Contributor

how to cancel subscription ?

i had submit ticket 17069807 since 25th Mar for request cancel subscription  & called customer support line.

But no respond at all. Customer service only record down message but not proceed for cancellation.

How to cancel subscription ??

AshC
GoTo Manager

Re: How can I cancel a suscription?

@17069819  I'll have a billing specialist review your case as soon as possible.  Thanks for your patience. 

 


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AshC
GoTo Manager

Re: how to cancel subscription ?

I apologize for the difficulty in resolving your billing request @17069819 

 

Please click my Community name to send a private message with your account email and contact phone number. 

 

Thanks. 

 


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17069814
New Contributor

Re: How to cancel hamachi auto renewal

I facing same problem, I unable to cancel after email & call customer support since March

Ticket number : 17069814