How to cancel hamachi auto renewal

[Cryzantine]

Hello. How can i cancel the auto renewal feature of hamachi servive? I live in Finland and you dont have a customer support number for North European customers and by some odd desing / reasoning you dont allow cancelling the subscription from the web interface. I have now been billed for three years for service that i have not used / nor didnt need all this time and it has started to bug me for paying the price yearly for nothing. So if you would be so kind and help me to get rid of the service asap. Thanks in advance.

Marko.V / Finland

[JYFIN]

I have same problem, have you been successful?

How to cancel hamachi auto renewal? 

I have tried to find information but can't find it and in my account there is no option for that.

for anyone who knows, please inform.

Thank you.

[AshC · Accepted solution]

Hey there,

If you cannot call into Customer Support directly, you may also create a case through this support article:  https://support.logmeininc.com/central/help/how-do-i-contact-support 

[cavalos]

Hi, I need to cancel my standard suscription. How can I do?

[AshC]

@cavalos  Please let us know if you cannot reach Customer Support to request cancellation. 

[17069819]

i have a same issue. I unable to cancel auto renewal even i called to customer support phone line & submit a ticket (ticket number 17069807) . Totally no respond at all.

[17069819]

i had submit ticket 17069807 since 25th Mar for request cancel subscription  & called customer support line.

But no respond at all. Customer service only record down message but not proceed for cancellation.

How to cancel subscription ??

[AshC]

@17069819  I'll have a billing specialist review your case as soon as possible.  Thanks for your patience. 

[AshC]

I apologize for the difficulty in resolving your billing request @17069819 

Please click my Community name to send a private message with your account email and contact phone number. 

Thanks. 

[17069814]

I facing same problem, I unable to cancel after email & call customer support since March

Ticket number : 17069814