I facing same problem, I unable to cancel after email & call customer support since March
Ticket number : 18820089.
Hi @minhyebin, I see your ticket 18820089 was created successfully this morning, once it is assigned you will be contacted by email.
But i didn't get any replied or notice about cancellation successfully.
Can you send me a notices for my own record ?
Please cancel the current subscription payment as soon as possible.
I'm angry because it doesn't go ahead. I beg you.
I see that Support replied to your ticket and provided a toll-free number you can call.