subscribed twice to the same product by mistake.

[brunoalves84]

I subscribed twice to the same product by mistake. one of them went automatically and the other one I bought.
I want to return one and keep the other. who contact me? how do i contact someone? how do i solve this problem?

[bircanc]

Hi everyone,

I am reaching you from Turkey. I can't find any contact number to you. I create a case for 3 times, no one returning to me about my problem. I share you my case number. Please contact me immediately.

Case number:18825858

Bircan Çelikkol

[brunoalves84]

i have same problem from portugal. contact number dont work.

[GlennD]

Hi @brunoalves84,

You can open a support ticket here: Contact Support

[brunoalves84]

This is just a note to let you know we’ve received your ticket. The GoTo support team is working on it and we’ll get back to you as soon as we can.

Your ticket number is 18816405.

2 days ago...

[brunoalves84]

what is the contact number for portugal?

[GlennD]

@brunoalves84 To access our list of support numbers you need to click on Contact Support on our support site, or in my previous reply.

[bircanc]

Hello again,

So, did the 2 separate tickets I created reach you? We have never been, I would like a feedback on this matter.

Tickets number is 18813081 and 18825858.

Asap I am waiting for your turn back.

Thanks.

Regards

Bircan Celikkol

[GlennD]

@bircanc Your tickets were received and are in queue to be assigned.

[bircanc]

Dear @GlennD ,

Could you please give information about the process..

No response from GoTo Community Care Team yet.

Thanks.