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Minecraft server issues

I am trying to host a bukkit server with someone, they were able to join before, but tonight they were only able to join the server, then getting kicked out with a message "connection lost: timed out". I have not changed the ip or port to my private minecraft server, using the address provided by hamachi and they joined the network, I also reset my router 4 times and still the same issue, and have checked settings on her side and everything should work perfectly fine. Does anyone have any solutions?