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Randomly getting relayed tunnel

Hello, me and my friend are using hamach to play games together. Hamach used to work fine all of the time, but now it randomly gets relayed tunnel. Sometimes when we go to play, there will be a direct tunnel and everything will be fine, but other times there is a relayed tunnel and we can't play together. Once it was a direct tunnel but it switched to relayed while we were playing and my friend got disconnected from the sever. I have looked at other fourms and tried various things, but I have not been able to fix the problem. Does anyone have a guess at why it only works half of the time?

 

The diagnosis says everything is ok:

 

Tunnel: OK

Local results:
Adapter configuration: OK
Traffic test: OK
Peer results: [227-162-092]
Adapter configuration: OK
Traffic test: OK