This has been an issue I have been dealing with for a while.
I am a super admin and the policy "Permit super admins to reset master passwords" is on and I am checked off so it should work, but it does not even show the option for some people.
For some people, it will show the option to reset the master password, but for others, I can't.
Here's an example of where it is not working.
Here's an example of where it works, I can even remove admin privileges.
Any help is appreciated.
users needs to login to the extension after this policy is set, see details here: https://support.logmeininc.com/lastpass/help/reset-a-users-master-password-super-admin-lp010038