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New Contributor

Can't reset users master password

This has been an issue I have been dealing with for a while.

 

I am a super admin and the policy "Permit super admins to reset master passwords" is on and I am checked off so it should work, but it does not even show the option for some people.

 

For some people, it will show the option to reset the master password, but for others, I can't.

 

Here's an example of where it is not working.

Teams_aGPIdI412d.png

Here's an example of where it works, I can even remove admin privileges.

Teams_deP8qwJR1c.png

Any help is appreciated.

1 REPLY 1
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LogMeIn Contributor

Re: Can't reset users master password

Hi,

users needs to login to the extension after this policy is set, see details here:  https://support.logmeininc.com/lastpass/help/reset-a-users-master-password-super-admin-lp010038