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New Contributor

Cannot reset password

I am the admin in my company and i had a user who tried to reset their password for lastpass receive the error in the screenshot attached. 


MicrosoftTeams-image (2).png


the issue persists on all devices and multiple browsers. We tried to reset account and login through OTP but still ran into the same issue. We tried a generated password that meets our criteria and still nothing. Please help!

Retired LogMeIn Contributor

Re: Cannot reset password

Hi @nmoore015,


So that we can resolve this issue as soon as possible, could you reach out to the Enterprise Support team to investigate and fix this for you? You can access our Enterprise support number through your LastPass Admin Console > Support or request a callback by scrolling down and clicking "Contact Support" on this page and entering your Enterprise account info and you should then be given the option to receive a callback usually within less than 5 minutes:

RachelO is a member of the LogMeIn Community Care Team.

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