cancel
Showing results for 
Search instead for 
Did you mean: 
cfinelli
New Contributor

Cannot reset users master password "Your master password hasn't been changed"

Same issue as posted here: https://community.logmein.com/t5/LastPass-Support-Discussions/Cannot-change-master-password-quot-You...

 

One of our users needs a password reset, if he tries to do it he gets the same error as I do when trying to do it from the admin portal. Any help would be greatly appreciated, thanksScreen Shot 2021-12-06 at 12.07.54 PM.png

2 REPLIES 2
AshC
GoTo Moderator

Hi @cfinelli 

Is this associate new, or have they already been using LastPass before now? 

Does your company use 2-factor authentication in any way with LastPass? 

 

If not new, could you click my Community name to give me the affected email address? 


Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
cfinelli
New Contributor

Thank you! This person has been using lastpass before. Just sent you their email, and yes we do have 2fa enabled