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cfinelli
New Contributor

Cannot reset users master password "Your master password hasn't been changed"

Same issue as posted here: https://community.logmein.com/t5/LastPass-Support-Discussions/Cannot-change-master-password-quot-You...

 

One of our users needs a password reset, if he tries to do it he gets the same error as I do when trying to do it from the admin portal. Any help would be greatly appreciated, thanksScreen Shot 2021-12-06 at 12.07.54 PM.png

2 REPLIES 2
AshC
LogMeIn Contributor

Re: Cannot reset users master password "Your master password hasn't been changed"

Hi @cfinelli 

Is this associate new, or have they already been using LastPass before now? 

Does your company use 2-factor authentication in any way with LastPass? 

 

If not new, could you click my Community name to give me the affected email address? 

cfinelli
New Contributor

Re: Cannot reset users master password "Your master password hasn't been changed"

Thank you! This person has been using lastpass before. Just sent you their email, and yes we do have 2fa enabled