Cannot reset users master password "Your master password hasn't been changed"

[cfinelli]

Same issue as posted here: https://community.logmein.com/t5/LastPass-Support-Discussions/Cannot-change-master-password-quot-You...

One of our users needs a password reset, if he tries to do it he gets the same error as I do when trying to do it from the admin portal. Any help would be greatly appreciated, thanks

[AshC]

Hi @cfinelli 

Is this associate new, or have they already been using LastPass before now? 

Does your company use 2-factor authentication in any way with LastPass? 

If not new, could you click my Community name to give me the affected email address? 

[cfinelli]

Thank you! This person has been using lastpass before. Just sent you their email, and yes we do have 2fa enabled