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doydoy95
New Contributor

Cannot switch my account type from enterprise to family plan

Hi I want to switch from enterprise type account to a premium family plan account so that the rest of my family can use LastPass premium as well. 

But I cannot see any way to do it in account settings, and when I try to enter admin console for enteprise subscription I get sent to the purchase enterprise lisence page. 


Any ideas on how to solve this ?

1 REPLY 1
AshC
LogMeIn Contributor

Re: Cannot switch my account type from enterprise to family plan

Hi @doydoy95 

If you're looking to completely cancel your business account, you'll need to contact Customer Support directly: https://support.logmeininc.com/lastpass/help/how-do-i-contact-customer-support-for-lastpass-lp010121 

 

If you are a current Business account holder, then your family would already qualify for the 'Families as a benefit' offer:  https://www.lastpass.com/products/business/family-benefits