I am writing to express concern regarding a charge we incurred on an account that, to our understanding, had been previously deleted. It has come to our attention that we are unable to access support without being logged in. As such, I am reaching out through this medium to seek assistance.
I kindly request that the payment in question be refunded to our associated payment method. We would greatly prefer to resolve this matter amicably. If we cannot facilitate a refund promptly, we may need to consider proceeding with a chargeback.
Thank you for your prompt attention to this matter.