Hello there! Thank you in advance for any advice here. I'm a little confused. I support a company that uses Enterprise Lastpass for all employees. This is the only reoccurring problem I have found in the past 8 months or so. There is a user who keeps randomly being deactivated. She has reported it 4 times to me. Each time, she is showing as deactivated in the admin portal
1. Reported on 4/23 - reactivated, assumed it was a random mistake and closed issue 2. Reported on 5/13 - reactivated, reset her master password to something stronger, confirmed login in Chrome with her myself, monitored for a few days, nothing came back up 3. Reported on 6/8 - reactivated, tried to open a support case with LastPass, haven't heard back yet 4. Reported on 7/1 - reactivated and posting here.
Am I missing something that is kicking the user out? She has an available license, there are no errors on her account, just randomly is deactivated one day. Any assistance is appreciated!