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Xorman2022
New Contributor

Experience with LastPass support

I just want to share my horrible experience with LastPass support.

 

 We use lastpass on enterprise level with federation and AD sync, and I would expect to see more responsible approach for ticket resolution. I usually get first level support really fast but he has no idea how to resolve my case hi escalates the ticket and then it stuck forever. As of today I have a ticket opened more than 2 weeks ago that affect production systems (AD synchronizations removes users from LastPass groups) and a new one that affects companies ability to login but it cannot be troubleshooted because of the problem from the previous ticket hasn't been resolved yet.

 

There is no way to communicate with anybody who has more advanced knowledge of the product, and there is no way to escalate or complain about the issue. I started considering to move all corporate LastPass account to another password manager solution. 

 

Does anybody have the same experience with LastPass support or is it only me? 

 

3 REPLIES 3
AshC
GoTo Moderator

Hello @Xorman2022 

I apologize for your recent support experience. 

 

Allow me to review your case and have a specialist follow up.

 

Thanks,

 


Ash is a member of the GoTo Community Care Team.

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Xorman2022
New Contributor

Thanks @AshC 

 

Here are the tickets I opened in the last 2 weeks, 

 

179768301796976917976557,174255281791798517938214

 

I have two major problems that have to be resolved ASAP:

 

ADFS authentication broken and users cannot login anymore

AD synchronization tool removes users from groups created in Lastapss and causes access issues. We endup disabling AD sync as a workaround.

AshC
GoTo Moderator

I appreciate your patience. We are reviewing the cases, and someone should be in touch -- if not already. 

 


Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!