A month ago, I received notification that our Enterprise subscription was nearing renewal and that we needed to update our payment details.
Something I tried to do but the system was not giving me any option to do so.
I reported the issue to LastPass support only to receive a reply saying that the only way to add my payment details was to let my subscription expire and then renew once it had expired.
Expire it did, a few days ago and when I went to renew/purchase new licences - I got an error message.
Again I reported it to LastPass support - twice. Didn't hear anything back.
I started a new ticket and attempted to find a phone number to call.
I no longer have access to phone support because we no longer have an active Enterprise subscription.
I tried calling LogmeIn only to be told that it's another department and I couldn't be transferred.
My team is now several days into not having access to Enterprise features and I have no way of fixing this now.
Our business relies very heavily on LastPass and we've been Enterprise customers for 8 years.
LastPass/LogmeIn are giving me no options than to find an alternative provider.
An account manager, you say? Sounds wonderful.
We've never had any such a thing with LastPass.
Perhaps you could forward a link to this thread to your account manager for me.
Although, I'm pretty sure i'm going to dump this mob in favour of Keeper
So that we can resolve this issue as soon as possible, could you reach out to the Enterprise Support team to investigate and fix this for you? You can request a callback by scrolling down and clicking "Contact Support" on this page and entering your Enterprise account info and you should then be given the option to receive a callback usually within less than 5 minutes: https://support.logmeininc.com/lastpass/help/how-to-add-enterprise-users-lp010044
I'm currently experiencing this same issue. We have used LastPass Enterprise for years. Our billing account failed when our subscription expired. I cannot update the billing account. I cannot get to the Admin console to get a phone number. There is no 5 minute response checkbox for an email to support. Is there another way to get a quick response? I can't store my company passwords in an app with this level of support.