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MikeSheffer
New Contributor

How do I migrate a user from one enterprise account to another?

I am an Administrator of a LastPass Enterprise account that was created for a team that has been disbanded and the LastPass Enterprise account has expired.

 

The SRE organization in our business unit has a separate LastPass Enterprise account. I need to migrate my user from the old account to the new account.

1 REPLY 1
RachelO
Retired LogMeIn Contributor

Re: How do I migrate a user from one enterprise account to another?

Hi @MikeSheffer,

 

You would need to remove the user from the account that it is currently associated with, then once the account has been removed from the company/deleted you could create that new user with your current Enterprise account. If you want to retain the user's Vault data you would need to export their Vault contents by logging in to that account, then import the Vault contents once the new user is created. 

 

If you're not able to access the admin console of the Enterprise account that the user is currently associated with to remove them from the account, please contact the support team who will need to assist further. An admin for the new LastPass Enterprise account that is currently active can access the support phone number through the LastPass Admin Console > Support or if you can't access the admin console you can request a callback by scrolling down and clicking "Contact Support" on this page and entering the currently active Enterprise account info and you should then be given the option to receive a callback usually within less than 5 minutes: https://support.logmeininc.com/lastpass/help/how-do-i-contact-customer-support-for-lastpass-lp010121 




RachelO is a member of the LogMeIn Community Care Team.

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