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New Contributor

How do you unexpire expired invitations?

I have LastPass Enterprise and I see I have users who have expired invitations.

 

One user reached out saying she could not sign up for LastPass because her invitation expired, so I re-send the invitation, however, the console still says the invitation has expired.

 

I asked her to try the new email, she is still told that the invitation is expired still.

 

So how exactly are we to 're-invite' a person, short of deleting them and re-inviting them?

3 REPLIES 3
LogMeIn Contributor

Re: How do you unexpire expired invitations?

Hello,

 

Are you able to access the Admin Console at https://admin.lastpass.com/uac, Click Users and select a user then click the "..." icon at the top right and choose the option to Reinvite the user?

 

If you're having trouble locating this option you can also contact our Enterprise support team via phone for help as well. You can access our Enterprise support number through your LastPass Admin Console > Support

 

 

Ref: https://support.logmeininc.com/lastpass/help/how-do-i-manage-lastpass-enterprise-and-identity-users




RachelO is a member of the LogMeIn Community Care Team.

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New Contributor

Re: How do you unexpire expired invitations?

I did that with the user and she stated that it didn't work.  I was forced to delete the user and reinvite manually.

New Contributor

Re: How do you unexpire expired invitations?

Resend an invitation. Sign in to your My Services page. Click the Access Manager link. In the User column, click the link for the user who's invitation has Expired. Under User Information, check the user's email address for accuracy to ensure the new invitation will be delivered successfully.pandaexpress/feedback