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dtb147
New Member

How to contact Enterprise Support via phone?

We are supposed to have phone support through our enterprise account... Why can't I find the phone number anywhere? I'm really losing patience with playing email tag here...

1 ACCEPTED SOLUTION

Accepted Solutions
jpenny84
Respected Contributor

Re: Contacting support by phone

The phone number is in the support section of the admin console.

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7 REPLIES 7
jpenny84
Respected Contributor

Re: Contacting support by phone

The phone number is in the support section of the admin console.
RobinPG
New Member

Re: Contacting support by phone

If you can't login to get the phone number how do you call support?

RachelO
Retired GoTo Contributor

Re: Contacting support by phone

Hi @RobinPG,

 

If you're not able to log in to your admin console to access the support phone number,  So that we can resolve this issue as soon as possible, could you can request a callback from the Enterprise support team by scrolling down and clicking "Contact Support" at the bottom center of any support page articles related to your issue and entering your Enterprise account info. You should then be given the option to receive a callback usually within less than 5 minutes.

 

For example, if you're having issues accessing your admin console you could scroll down and click Contact Support at the bottom center of this page to request a callback: https://support.logmeininc.com/lastpass/help/access-the-admin-console-lp010019




RachelO is a member of the LogMeIn Community Care Team.

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avabetzman
New Contributor

Re: Contacting support by phone

If you can't login to get the phone number how do you call support?

‎05-21-2021 07:45 PM

rfeineis
Active Contributor

Re: Contacting support by phone

This is the exact issue that I am having! 30 years of working with support issues and this is the first time I have ever seen anything as lame as this workflow process.
RachelO
Retired GoTo Contributor

Re: Contacting support by phone

Hi @rfeineis,

 

#25715029

Hi @RobinPG,

 

If you're not able to log in to your admin console to access the support phone number, you can request a callback from the Enterprise support team by scrolling down and clicking "Contact Support" at the bottom center of any support page articles related to your issue and entering your Enterprise account info. You should then be given the option to receive a callback usually within less than 5 minutes.

 

For example, if you're having issues accessing your admin console you could scroll down and click Contact Support at the bottom center of this page to request a callback: https://support.logmeininc.com/lastpass/help/access-the-admin-console-lp010019




RachelO is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
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dadrat
Active Contributor

Re: Contacting support by phone

YOU GUYS stink. QUIT BEING COWARDS AND GIVE ME THE PHONE NUMBER TO CONTACT SUPPORT. I WANT MY PASSWORDS BACK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!