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GeeBee1
New Contributor

Last pass extension requires repair/reinstallation almost daily in Chrome and Edge

I have users running in a terminal services environment (Citrix, specifically). Almost all of my users complain about the LastPass browser extension requiring repair or reinstallation on an almost daily basis.   I experience this myself just about every day as well. My users and I use the Edge and Chrome browsers, but I try to stick to Google Chrome just to keep things consistent.  Has anyone else had this issue?

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AshC
GoTo Moderator

Re: Last pass extension requires repair/reinstallation almost daily in Chrome and Edge

Hi @GeeBee1 

Thanks for letting us know about the poor behavior. 

 

Edge basically runs on the Chrome backbone, so you should see almost identical behavior between the two.  Can you be more specific about what users are experiencing when they report an issue that requires repair / reinstallation? 

 


Ash is a member of the GoTo Community Care Team.

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GeeBee1
New Contributor

Re: Last pass extension requires repair/reinstallation almost daily in Chrome and Edge

Every day when users log into their Citrix desktop, and launch their web browser (either Edge or Chrome) the LastPass icon does not appear in the users' toolbar. When opening More Tools/Extensions (in Chrome, for example), the LastPass extension shows it requires repair.  The user has to run the repair to be able to use the LastPass browser extension. 

Note: in my environment, software and browser upgrades are tightly controlled, so nobody is updating the browser, which would usually necessitate reinstalling LastPass.