LastPass Billing Assistance

[bstraka]

LastPass has billed me for a year's Enterprise membership even though I do not have an account. Their telephone support hangs up on me. LastPass also does not respond to emails either.

On 5/18/2021 I was notified by LastPass that my account was deleted. That was fine. That is what I wanted. Then one year later and one year after that my company has been billed each time. I sent an email to zzzzzzz@logmein.com and they did not respond.

I have tried telephoning their customer support number, but after about thirty seconds a recording says to leave my name and telephone number and then hangs up.

I am filing a complaint with the Better Business Bureau.

LASTPASS IS A DISHONEST COMPANY WITH NO CUSTOMER SUPPORT!

Bill

[AshC]

@bstraka  I'm afraid deleting an account does not cancel the LastPass subscription itself, and this Community is not some place we can handle billing inquiries securely.  I have edited some details of your post for this reason.

If you'll click my Community name, you can send me a private message with your deleted LastPass email address, the last 4 of the card being billed, as well as the date of renewal. 

Thanks,

[Azehara]

I had the same problem as this thread.

https://community.logmein.com/t5/LastPass-Enterprise/LastPass-Billing-Assistance/td-p/303670
I would like a refund, but what should I do?

I recreated my account and contacted support, but I got a reply that I don't understand.

""Thank you for contacting LastPass.

Your Families account was successfully renewed and it's active. ?It should now show you the correct status. Refresh your login and let us know if you see anything different.""

"Your Families account "?​

I was using "Teams plan".

​I updated my billing information, but my previously registered credit card has been charged.

I deleted all my accounts, so I can't check whether I've been charged or not, and I can't check invoices and receipts.

[AshC_LP]

@Azehara  I will send you a Direct Message with an update on your case. 

Thanks. 

[Azehara]

I have already contacted your support desk, but I have not yet received a proper response.

[AshC_LP]

Hi@Azehara 

A billing specialist will reach out again soon.  Thanks for your patience.