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NigelYoung
New Contributor

LastPass Enterprise New User Activation

We are adding new users to our LastPass enterprise solution.  The new user is created and they receive an invitation email.  Some users when they click on the activation link they are taken to a login screen rather than the new user activation account workflow.  Because they have not been able to activate the account they cannot log in.

 

We have tried deleting the account and retrying but it still does not allow activation.

3 REPLIES 3
RachelO
LogMeIn Contributor

Re: LastPass Enterprise New User Activation

Hello,

 

Just to be sure, are you certain that the users being invited are not already logged in to a personal LastPass account in their browser? They may want to try logging out of their LastPass extension, if they are logged in with a personal account, first and then re-try the activation link. If the email that the invite is being sent to is already associated with a LastPass account they may also get a sign in screen instead of the activation screen. 

If the user is not signed in to a personal LastPass account already and you are sure there isn't an existing LastPass account for the user being invited to the Enterprise account, we would recommend reaching out to our Enterprise support team to troubleshoot and resolve this issue for you as fast as possible. You can access our Enterprise support number through your LastPass Admin Console > Support.




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BenH2O
New Contributor

Re: LastPass Enterprise New User Activation

We are experiencing this same issue as we roll out the enterprise account to legacy LastPass users who previously set up personal accounts.  First observation was that it appeared to be related to Chrome browser.  Odd thing was that it worked for multiple users, yet did not work for multiple users.

 

 

RachelO
LogMeIn Contributor

Re: LastPass Enterprise New User Activation

Hi @BenH2O,

 

When following the steps above were you able to resolve the issue? If not, could you reach out to the Enterprise support team following the steps above so that they can help resolve this for you ASAP?




RachelO is a member of the LogMeIn Community Care Team.

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