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Managed companies

I work for an MSP that has been using Lastpass with some clients for a few years. We are trying to migrate to the new Admin Console but running into an issue.


If one our staff are given the legacy helpesk admin level or helpdesk admin level they cannot view any managed companies when logged into to the new admin console. The only thing they can see is our companies users/staff we have on our own Lastpass instance.


Are we doing something wrong with our permissions or is access to the managed companies (our clients) only available via the admin level?