Hi @StephenO, welcome to the community.
I have seen other Hotmail.com users have trouble receiving our emails until they added our addresses to Hotmail's Safe Senders list feature. Please ask your user to add these email addresses to their list:
Glenn is a member of the GoTo Community Care Team.
Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!