New Users not receiving Email Invite

[EileenC]

We have a LastPass Enterprise account and our new users sync with Active Directory. The past 2 users that I have "approved" through Last Pass have not received the email invite. The first user was able to get in through workarounds, but now it happened again so I'm not sure what's wrong. They appear in my Admin Consol and I approve them, but email is never received.  I opened a support ticket, but they only seem to answer me after hours and I'm not get

[AshC_LP]

Hi @EileenC 

I see that you have an active case currently being worked by Customer Support.  If for some reason that case goes unresolved, feel free to click my Community name to send a Private Message with any outstanding details.

Thank you.