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jimmy19901
New Contributor

RE: Can't Upgrade Enterprise Licence

Hi guys,

 

Looking to upgrade to enterprise licence and pay you guys money.

Very frustrating I keep getting this error.

Something went wrong.

Please try again later. If the problem persists, visit  for help.
username=james@XYZ.com
ERROR=ENT_VALIDATE

 

1 ACCEPTED SOLUTION

Accepted Solutions
RachelO
LogMeIn Contributor

Re: RE: Can't Upgrade Enterprise Licence

Hi @jimmy19901,

 

We have noticed, for some users, you may need to add your middle name (or middle initial) when on the upgrade page in order for the transaction to complete successfully, we would recommend trying that as well just to see if you can then complete the upgrade successfully. If that doesn't work, so that our team can make sure you can complete the purchase successfully please create a ticket for the billing team who can help. To do this, please scroll down and click "Contact Support" at the bottom center of this article to create a support request: https://support.logmeininc.com/lastpass/help/why-do-i-see-a-message-that-i-dont-have-permission-to-p...




RachelO is a member of the LogMeIn Community Care Team.

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1 REPLY 1
RachelO
LogMeIn Contributor

Re: RE: Can't Upgrade Enterprise Licence

Hi @jimmy19901,

 

We have noticed, for some users, you may need to add your middle name (or middle initial) when on the upgrade page in order for the transaction to complete successfully, we would recommend trying that as well just to see if you can then complete the upgrade successfully. If that doesn't work, so that our team can make sure you can complete the purchase successfully please create a ticket for the billing team who can help. To do this, please scroll down and click "Contact Support" at the bottom center of this article to create a support request: https://support.logmeininc.com/lastpass/help/why-do-i-see-a-message-that-i-dont-have-permission-to-p...




RachelO is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudos!

View solution in original post