So that we can resolve this issue as soon as possible, could you reach out to the Enterprise Support team to investigate and fix this for you? You can access our Enterprise support number through your LastPass Admin Console > Support or request a callback by scrolling down and clicking "Contact Support" on this page and entering your Enterprise account info and you should then be given the option to receive a callback usually within less than 5 minutes: https://support.logmeininc.com/lastpass/help/how-to-add-enterprise-users-lp010044
RachelO is a member of the LogMeIn Community Care Team.
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