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ericb1
Active Contributor

Sharing folders between linked LastPass Teams and Families

I'm a CSIO at a cyber security company and a long time LastPass fan. I recently convinced my company to start rolling over to LastPass Enterprise (we started with Teams as a trial). It is not going well.

It seems that LastPass's account linking feature (https://support.logmeininc.com/lastpass ... t-lp010028) is broken. If you share folders in your personal account vault to your family, these folders (and all their site data) completely disappear from your linked Team/Enterprise account vault. So for example, the financial logins that our CEO shares with his wife via family sharing are completely inaccessible to him on his iPhone or laptop while logged into our enterprise account (which is most of the time). The only way that he can access his bank from his iPhone now is to logout of LassPass, sign-in to his personal LastPass account and then re-auth using the MFA token generator. Then do it all again to go back to the LastPass company account.

Some of our staff have to access different team and personal (aka family) items 60 to 70 times a day. I don't think I'm unreasonable to say that logging out of one account and into another each time just isn't going to work. That was why our company liked the idea of linked accounts - staff could access both personal passwords and corporate passwords without account swapping.

And seems that it is impossible for folders to be shared with both the Family and a the Enterprise. While many passwords are only for corporate use, some groups of passwords need to be shared with both. For example I'd like my 25 or so airline/hotel/car frequent traveller accounts to be accessed by my wife (Family) AND my executive assistant (Team/Enterprise).

Unless we get a viable fix or workaround soon our company is going to drop LastPass because our staff and management are so annoyed that we've messed up their personal LastPass account access. LP support suggested we clone/copy every site and put it in a separate folder, but this isn't scalable. Individually cloning and then managing the 100's of sites that our staff need shared defeats the whole reason we selected LastPass in the first place.

Anyone have a suggestion? Anyone else using LP teams or enterprise running into this issue? All suggestions are greatly appreciated as I'm looking really bad at our company right now for suggesting we use LastPass and I'd like to find a fix ASAP.
29 REPLIES 29
carl309
New Contributor

Ohh, I'm a LastPass Enterprise user through my work, was thinking of introducing a families account into the equation and Googled to check if this exact scenario was possible 😞 Would be great to get some official feedback from LastPass on this as customers like me who were about to subcribed to something will stop.
hax
New Contributor

This has been driving me crazy as well.

Rather than having my family account linked to my team account, I would much prefer to be able to log into both accounts at the same time and just switch between them using the Identity pull-down. Then there is no need for a shared-folder approach to accessing the linked account and there is no need for limitations on what appears when you select an identity.

Until this is fixed, the best solution seems to be that you need to use a different product, such as OnePass, for the enterprise.
tvoller01814
New Contributor

In case others stumble across this. I really struggled with it as I moved from a personal account to a family account. It seems that, with a family account, the process needs to be a bit different.

Do this:

Add your family account to your business account (as previous)
Place all your business items into shared folders
Give your family account access to those shared folders
Always login via your family account

Tom
kzkv
New Contributor

I would like to see this fixed (or a reasonable workaround to be found): my company uses LastPass Enterprise with a significant amount of shared folders I can't manage, and my wife and I are using Family where we'd like to have a shared folder with common passwords. I tried adding my work account to the family, but it didn't work.
nmenciere687
New Contributor

In my case I had 2 shared account that were shared with noone. I activated Enterprise on this account and both shared folders are gone with 80 passwords ...
Insane. I am so pissed that I will not buy this Enterprise/Team account and move to another product unless they have a solution for me.
Ron4rev
New Contributor

I am a new victim of this design flaw! A long time LP Enterprise user/admin I created a new family account, added my wife's LP Premium account, shared a folder, linked my Family account to my Enterprise account and voila! now I cannot view the shared folder when logged into my Enterprise account. BIG PROBLEM that needs to get addressed. How about it LastPass???

ciphershort
New Contributor

Literally just created an account here to add my name to the list of people who think this is ridiculous. The fact that I have to share individual passwords with my family members instead of the ease and simplicity of a folder just because I have it linked to a LP Teams account is just beyond ridiculous.  

GrdLock
Active Contributor

How has it been years and this functionality is still not here? Linked accounts is almost worthless for people who share their personal passwords amongst their family. It's getting really frustrating having to open an Incognito window, and manually retrieve a password from a shared folder on my family account.

 

FIX THIS!!!!

ericb1
Active Contributor

This isn't a solution!