Some Azure synced users showing up in invited users list

[Frank Rivers]

Guys,

Anyone else using Azure to sync users to LastPass? I'm having an issue where maybe 5 out of 80 users are not being synced to the normal users list but to invited users. These users have no last pass account using their work email address. Password recovery fails on the account, likely pointing to the fact that the account does not really exist. However, LastPass thinks its an invited user and won't sync.

Deleting the invited user only results in the account being placed in the invited users section and the sync failing again. I'm at a loss. Any ideas?

[goatlogin]

I have the same issue with one user.  It's a user that I tested on a different enterprise app previously.  Did you ever resolve this?

[Kenneth23]

What I did was having the user go here to delete their account if they haven't used it in a long time and will not need anything from it: LastPass - Delete Your Account

After doing so, their account should disappear from the invited list in which you can re-send the activation to their account as a new user.

Hope that helps.

Kenneth

[Lutz_Blum]

Hi,

thanks for your proposal. In my case it didn´t work.
let me explain my steps incl. the environment we work with.

Azure Ad / local AD

SSO also on LastPass

I create the user in AD and ad them to the needed group in AD for LastPass

After a short time the user will shown in "Invited users" and not as normal under the menue point users.

I remove the user from AD Group, after that I try to delete them from Adminconsole in LastPass as well within the Option "delete user include the vault permanet" but it doesen´t work. Only the option "remove invitation" works. User disapear from "inveted users" and was not shown into the Admin Console.
When I add the again to the AD Group the same starts from the beginning.

Any Idea ?

Thanks

[RachelO]

Hi @Lutz_Blum,

If you aren't able to Delete the user then re-invite them as detailed above, so that the team can assist further could you contact the LastPass Business support team? You can access the support phone number through your LastPass Admin Console > Support or if you can't access the admin console you can request a callback by scrolling down and clicking "Contact Support" on this page and entering your business account info and you should then be given the option to receive a callback usually within less than 5 minutes: https://support.logmeininc.com/lastpass/help/how-do-i-contact-customer-support-for-lastpass-lp010121
 

[Lutz_Blum]

Hi Rachel,

after contacting the Support team, my issue was solved by using the following link:

https://lastpass.com/delete_account.php 

Thanks for your help

Lutz