One of my staff created her Last Pass account using her business email, but it does not look like she created the account under the Enterprise account. I'm the Administrator on the account, and when I look at the user status, her account shows inactive, but I've seen her login. Is it possible she created a personal account and not the Enterprise account? If so, how do we change her access to the Enterprise account, to which I'm paying the license for?
When adding users to your account, the system will determine whether or not the invited user already has an existing LastPass account based on their email address.
Existing users can choose from the following options when they you add them as a user to your LastPass Business account:
Join the LastPass Business account using the same email address associated with their existing account
Create a new LastPass account for company use only
Note: The invitation sent to existing users is valid for up to 14 days from the date sent. After such time, the users must be re-invited individually or using bulk re-invite using the invitation methods outlined below.