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dan123098
New Contributor

Your LastPass Enterprise account isn't eligible for LastPass Families

LastPass invited me to join the promotion of 25% off families subscription. I tried to join and got the following message:

 

Whoops, you're already signed up

Your LastPass Enterprise account isn't eligible for LastPass Families. Please create a new LastPass account or log in with a different one now.

 

How can I resolve this? I don't want to create a new account as I have years of passwords stored in my "Enterprise account" (I've never had a paid subscription and can't remember signing up for Enterprise, maybe for a free trial years ago?).

 

Thanks folks 🙂

1 REPLY 1
AshC
GoTo Moderator

Hi @dan123098 

I would suggest following these instructions to unlink your Personal account from the Business: https://support.lastpass.com/help/link-your-personal-account-lp010028 

 

If that should fail, please use the 'Contact' option at the bottom of that support article to create a 'Billing' case for Customer Support to review. They may be able to manually apply a discount for a new Family plan. 

 


Ash is a member of the GoTo Community Care Team.

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