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J0N0
New Contributor

reduce the number of seats in Lastpass.

Hi all,

I am struggling a little bit here with LASTPASS as it is so easy to purchase more licences, there are buttons for that everywhere, however I'd like to reduce from 10 licences to 8. It's proving impossible to do.

 

I have sent emails and form requests more than a week ago, got a call this morning from someone that said they could not help me... There is a beautiful article that suggest I press renew now and enter the number of licences I want. That button does not exists on my dashboard.

 

I created a couple of Cases, they mark themselves as CLOSED within a couple of minutes.. 

 

I am stumped and now I only have one day left until renewal, I like Lastpass and I'd like to avoid moving back to Dashlane, but these last couple of weeks, Lastpass support has been quite frustrating.

 

any help is appreciated at this stage.

Jonathan

8 REPLIES 8
RachelO
Retired GoTo Contributor

Re: reduce the number of seats in Lastpass.

Hi @J0N0,

 

I see that the Teams account is now showing as expired, are you able to follow the steps here to renew your desired amount of licenses or is the Renew button still not available? https://support.logmeininc.com/lastpass/help/how-do-i-reduce-the-number-of-lastpass-licenses-i-want-...


If not please let me know, and I can create a ticket for you with the support team who will need to assist further.




RachelO is a member of the LogMeIn Community Care Team.

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J0N0
New Contributor

Re: reduce the number of seats in Lastpass.

Hi @RachelO 

indeed, now that the licence has exprired I can see the renew button. also I have discovered that I had a prepaid account and that it has not automatically renewed. I am relieved, I have not been charged for licences I so not intend to use.

 

However I run into another problem now when I press renew:

You cannot purchase this product with your account

We're sorry, the product you are attempting to purchase is not compatible with your LastPass account. Please logout and use a different account, or contact support for help.

 

a ticket with the support team would be wecome. Thanks

Jonathan

RachelO
Retired GoTo Contributor

Re: reduce the number of seats in Lastpass.

Thanks, I have created a ticket on your behalf. Please keep an eye on your email as all further updates will be sent to you from the support team there, for reference your case number is #15979457




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nbeuchat
New Contributor

Re: reduce the number of seats in Lastpass.

I have the exact same problem. It is IMPOSSIBLE to find how to reduce the number of seats, the subscription plan (from yearly to monthly), and turn off auto-renewal. 

 

We have our renewal tomorrow and I do not expect to be charged for 16 licenses with the yearly plan while I need only 4 with the monthly plan. 

FabienReachCPA
New Contributor

Re: reduce the number of seats in Lastpass.

Hi there,

We're in the same boat. 14 licenses, but only need 6. I appreciate your assistance.

GlennD
GoTo Manager

Re: reduce the number of seats in Lastpass.

If you are having trouble, please scroll down on this page and click Contact Support to request a call back from Support: http://link.lastpass.com/community 

 

Glenn is a member of the GoTo Community Care Team.

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hoilum
New Contributor

Re: reduce the number of seats in Lastpass.

Already filed ticket (17389211), I did follow the instructions but can't locate the no. of license that can be adjusted. We currently have 31 licenses but only need to renew with 24.  Please help!

AshC
GoTo Moderator

Re: reduce the number of seats in Lastpass.

@hoilum  It looks like the support rep is already handling your billing request by email. 

 


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