Feature request: keep support ticket open until problem confirmed fixed or unfixable

[jessie3]

When a user reports a problem via the support ticket system, the state of the ticket should reflect reality.

Open should mean open.

Closed & fixed should mean fixed, confirmed fixed by user, and closed.

If the problem is unfixable, the ticket should be marked closed & won't fix.

Other states are possible.

No ticket should be closed until either the problem is fixed and so verified by the user, or is determined to be unfixable.

[jessie3]

I realize this is really a voting system, not a way of communicating with LastPass and Logmein management. My intent is not to put things up for vote, but rather, to propose an improvement in the system, and I hope readers will note the difference between the two.