When a user reports a problem via the support ticket system, the state of the ticket should reflect reality.
Open should mean open.
Closed & fixed should mean fixed, confirmed fixed by user, and closed.
If the problem is unfixable, the ticket should be marked closed & won't fix.
Other states are possible.
No ticket should be closed until either the problem is fixed and so verified by the user, or is determined to be unfixable.
I realize this is really a voting system, not a way of communicating with LastPass and Logmein management. My intent is not to put things up for vote, but rather, to propose an improvement in the system, and I hope readers will note the difference between the two.
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