LastPass families: end-to-end workflow for adding a family member and providing them vault access

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LastPass families: end-to-end workflow for adding a family member and providing them vault access

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LastPass families: end-to-end workflow for adding a family member and providing them vault access

Overall, the LastPass docs are great...however there's a great opportunity to make it better.

Scenario: Set up Lastpass for my wife and I so that we can have access to one vault and can MFA on our own phones. I figured out the MFA part...the most frustrating part was figuring out how make two separate LastPass family accounts see the same vault.

 

Here are the suggestions: 

  • In the docs for adding a family member, have another step/doc for "provide a close family member access to my vault. "
  • Usability: add a top level actions menu for the folders...

Providing a family member access in my vault seems like a natural next step, and that should be emphasized in the product and docs.

 

I saw shared folders and naturally went there first in the UI...but for some reason couldn't connect the dots between adding a shared folder and that same shared folder also showing up in "All items" or "Passwords". 

 

Then I tried providing my spouse emergency access..but then she couldn't add passwords to emergency access folders.

 

I just wanted a way to simply share my existing folders with my spouse...I finally discovered it by right-clicking on the folder and hitting share...an option that was NOT available from the actions menu.

 

I hope this feedback is helpful.