Chat line maybe, like over 2,000 other companies do? Your support team CLAIMS they called, yet 1) T-mobile on my iphone says I've received NO CALLS today. 1b) my t-mobile web support shows the same. Not calling you LIARS but perhaps you are having technical difficulties or have the wrong number?
Speaking of which? I see no place to check what phone number you have for my on my FAMILIES account. Just email and payment info.