Hi @Croteau32 - thank you for the feedback and sorry for the frustration. If mobile account recovery is not working, you may want to try one of our other recovery options. These are outlined here: https://support.lastpass.com/help/recover-your-lost-master-password-lp020010
Let me know if this helps!
Same problem here. No other options besides biometrics, as I haven't used the service for years, and switched computers since. I only want to get a list of the websites where I need to change passwords because of the breach, but there is no way to contact support, therefore no way to recover my vault. It's a joke that whoever has the leaked data, could know more about my account than I can, because you're not willing to help.